Excerpt: ” Over the past 12 months of my Masters of Design at the University of Dundee, I have been exploring the emerging Service Design landscape. Through the use of an online blog, new social media platforms such as Twitter, Facebook and digital communication tools such as Flickr, Vimeo and Skype, I have shared my thinking, explorations, network and research in a way that has enabled me to gain invaluable insights from key thinkers in the field.
This design synthesis has been created to both document my creative journey, and capture the research that has resulted in the creation of Making Service Sense – a two, three and four dimensional service created for people who are attempting to access and quickly comprehend the world of service design and it’s rapidly growing presence on the internet…”
Making Service Sense ( Paperback )
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Making Service Sense ( E- book )
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“Making Service Sense is not only a rich resource of insights and visuals to help understand the practical application of Service Design, true to its name it stands alone as a beautiful piece of service itself. Who will use it, how it can be used and how best to communicate it for each audience are all questions that have been impeccably considered, making it engaging and essential for anyone wanting to make sense of how what they do can have more impact in the world.” Cassie Robinson, Psychologist and Social Innovation Consultant