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Making Service Sense is a new initiative promoting accessible Service Design for everyone. We communicate what people think, talk and do when it comes to Service Design.

What is ‘Service Design’ ? A service is an intangible product we experience over time in different ways. Service Design is designing and arranging the interaction between the service provider and the end user. Make Sense? Didn’t think so…

We are all about making sense of this stuff that isn’t really that complicated at all – that simple feeling of suddenly understanding. Right now, between blogs, websites and networks the time we can devote to navigating our way around the hectic Service Design landscape has dwindled.

But what’s the idea ? This was the outcome of Lauren’s Masters studies. We are delighted that people want to buy our book, invite us to speak at events and we are lucky to get emails everyday from people all over the world asking us to help them make sense of Service Design…

With this ever expanding interest in using a Service Design approach we are committed to making it as easy as possible for people to access and understand without losing the quality and ethics of it’s practice or undermining the academic aspects of it’s evidence base.